Refund policy
Return Policy
At PhiraBrand, we are committed to making sure you are completely satisfied with your purchase. If something isn’t right, we offer a straightforward return process.
📦 Return Window
- Returns are accepted within 14 days of delivery.
- Items must be unused, unwashed, and in original condition with all tags attached.
🔁 Return Options
- For standard returns, we issue a refund in the form of store credit.
- If you received the wrong item or incorrect size, we will gladly provide an exchange at no additional cost (subject to availability).
- We do not offer cash or card refunds at this time.
🚫 Non-Returnable Items
The following items are final sale and not eligible for return or exchange:
- Sale or discounted items
- Swimwear
- All jewelry and accessories
🚚 Return Shipping
- Domestic (within United States: We offer free return shipping. A prepaid return label will be provided once your return request is approved.
- International: Customers are responsible for all return shipping costs, duties, and customs fees.Please clearly label your package as “Returned Merchandise” to avoid additional charges.
🌍 International Returns
We accept international returns for store credit only. We recommend using a trackable shipping method. PhiraBrand is not responsible for lost or delayed return packages.
Please allow up to 21 business days after arrival for processing.
📝 How to Start a Return
Email us at phirabrand.heritage@gmail.com with your order number, the item(s) you'd like to return, and the reason. We will respond within 1–2 business days with return instructions. Once your return is received and inspected, we will issue store credit or process your exchange as applicable.
If you have any questions, please don’t hesitate to reach out to our team at phirabrand.heritage@gmail.com. Thank you for choosing PhiraBrand.